Overview
At Verjun®, your satisfaction is our utmost priority. If you are ever unsatisfied with our product, you have the option to return any opened or unopened items within thirty (30) days for a full or partial refund of the order amount.
Before initiating the return process, please keep the following guidelines in mind:
- Contact our customer support to begin the return process.
- You should return the item(s) to us within thirty (30) days of the date you receive the product.
- Our 30-Day Satisfaction Guarantee does not apply to products purchased from unauthorized sellers.
- Please ensure that you only ship back sealed/unused items. If you do not have any sealed/unused bottles available, you do not need to return any items. In that case, your refund will be issued with a restocking fee deducted.
- For sealed/unused items that are returned, we will refund the full purchase price, excluding any applicable shipping charges. For unsealed/used items, a 15% restocking fee will also be deducted from the refund. Unsealed or used items do not need to be returned.
- Please note that, regardless of the shipping type, including cases where free shipping applies, the handling and shipping fees, and return label fee (if your order is not eligible for a free return label) may not be refunded.
- A free return label will only be issued for orders received damaged or cancelled within 48 hours of the date you receiving the parcel.
- If you require a return label, we can provide you with a prepaid return label for just £3.99, which is the lowest available cost. Alternatively, you can return the items using a courier service of your choice.
- Please don’t forget to send us the tracking information for the returned package.
Missing or damaged
- If an item is missing or damaged upon delivery, kindly report it within the first 48 hours of receiving the package to request a replacement or refund. Regrettably, we cannot process replacements or refunds beyond this timeframe.
- If you opt for a refund, the full price of the product, including delivery costs, will be refunded to you. Should you prefer a replacement, and if the original shipment requires return, we will provide a free return postage label.
Refunds
- We will issue the refund within seven (7) days of receiving your return.
- We will issue the refund to the original payment method used for the order. Please be aware that refunds cannot be processed to any alternative payment method.
- You can expect to see the refund reflected on your statement in the subsequent billing cycle. Please note that returns processed after the Holiday Season may require additional processing time
Gifts
- If your purchase included any gift items, please return them along with the products you wish to return. The value of any missing gift items will be deducted from your refund.
Need help?
- If you have any inquiries, please do not hesitate to reach out to our customer support team. We are always available to assist you.
